Despite all parties best intentions, there are circumstances when in order to protect one's position a party has to consider making a contractual claim for additional time or money, or is faced with defending such a challenge.
Claims Management is a process, and the earlier it is introduced, the more effective it will be in ensuring the avoidance of formal disputes and perhaps through the increased awareness that follows, even the need for a formal claim submission.
Claims Management is the bringing together of a number of functions that should already exist (or instigating them if they don't), and managing them in a co-ordinated way that focuses on specific issues that are thought likely to cause delay and/or increased cost.
Our Claims Managers will bring a methodical approach to the issues, beginning with a thorough interrogation of the project systems and the data and correspondence they have generated. They will recommend the putting in place of new procedures where necessary to protect an ongoing position, and oversee the delay analysis process. They will focus on expanding the dialogue between the parties to increase levels of understanding, or seek to establish communication channels if these have broken down.
Effective Claims Management will narrow issues of dispute and improve cashflow. It will ultimately save both parties costs should a formal dispute become unavoidable, and where that is the case, it should facilitate the prompt production of the appropriate submissions containing arguments that are well rehearsed contractually based principles, detailed assessments of delay and quantum that clearly indentify cause and effect.