The end users of a Facilities Management service require transparency to assess value for money and delivery of scope. For FM operators, an independent assessment of their performance against these key measurements is equally important to maintaining quality of service, reputation and commercial viability.
DGA offer an FM consultancy service, adapting commercial management procedures to match the needs of the FM market, and offering specific measurement tools. We can provide:
- FM audits: checking service provider agreements against scope; reviewing income streams; testing reactive maintenance capability; scrutinising document control systems; checking asset databases and maintenance specifications and checking supply chain contract documentation.
- Facilitate Service Level Agreements: review SLA's against service fees; check impact of SLA's on business and commercial risk; reviewing payment mechanisms.
- Verifying measurement tools: validating benchmarking programmes and testing Key Performance Indicators.
Our FM Services Output Reports provide all stakeholders with the data they need to monitor and evaluate their FM services, providing where appropriate, fully costed action and recovery plans setting out programme and wider business implications.